Shipping Policy for Zenoglasni
Effective Date: January 9, 2025
At Zenoglasni, we strive to provide a seamless and reliable shipping experience for our customers. Please review our shipping policy below to understand how we handle orders, deliveries, and related concerns.
1. Shipping Coverage
- We currently ship to all states within the United States.
- International shipping is not available at this time.
2. Processing Time
- Orders are typically processed within 1-2 business days after payment is confirmed.
- Orders placed on weekends or holidays will be processed on the next business day.
3. Delivery Time
- Standard Shipping: Estimated delivery within 3-7 business days.
- Express Shipping: Estimated delivery within 1-3 business days (additional charges apply).
- Delivery times may vary depending on your location and carrier availability.
4. Shipping Costs
- Standard shipping is free for orders over $100.
- For orders under $100, shipping costs will be calculated at checkout based on weight and destination.
- Express shipping rates are displayed during checkout for customers who choose expedited delivery.
5. Order Tracking
- Once your order is shipped, you will receive an email with a tracking number and a link to monitor your delivery status in real-time.
6. Delivery Issues
- If your package is delayed, lost, or arrives damaged, please contact our support team at info@zenoglasni.com or call (802) 684-3961 within 7 days of the expected delivery date. We will work with the carrier to resolve the issue promptly.
7. Undeliverable Packages
- If an order is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply for reshipment.
8. Returns and Exchanges
- Shipping fees for returns and exchanges are the responsibility of the customer unless the return is due to an error on our part or a defective product. Please review our Return Policy for more details.