Shipping Policy
Effective Date: March 10, 2025
At Zenoglasni, we strive to provide fast and reliable shipping services to ensure you receive your orders in a timely manner. Please review the following details regarding our shipping process, delivery options, and shipping rates.
1. Shipping Locations
We offer shipping within the United States and internationally. Shipping rates and delivery times may vary based on your location. Please note that international customers may be subject to customs duties, taxes, and additional fees imposed by their local authorities.
2. Shipping Methods and Delivery Times
We offer several shipping options depending on your location and preferences. The available shipping methods will be displayed at checkout.
- Standard Shipping (Domestic): Typically arrives within 5-7 business days.
- Expedited Shipping (Domestic): Typically arrives within 2-3 business days.
- International Shipping: Delivery times vary based on destination, typically within 7-14 business days.
Please note that all delivery times are estimates and can vary based on the carrier, destination, and any unforeseen circumstances (e.g., weather delays, customs processing).
3. Shipping Costs
Shipping costs are calculated at checkout based on the following factors:
- The size and weight of your order
- The shipping method selected
- The destination of your order (domestic or international)
For international orders, additional duties, taxes, or customs fees may apply, and these are the responsibility of the customer.
4. Order Processing Time
Orders are processed within 1-3 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day. You will receive an email notification with tracking information once your order has been shipped.
5. Shipping Restrictions
We do not ship to certain international destinations due to restrictions or logistical challenges. If your location is not supported, you will be notified during checkout and offered alternative shipping options if applicable.
6. Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor the status of your shipment. You can track your order on the carrier’s website. If you have any issues with tracking or delivery, please contact us at info@zenoglasni.com.
7. Shipping Address
Please ensure that the shipping address you provide is complete and accurate. Zenoglasni is not responsible for delays or lost packages due to incorrect or incomplete address information.
8. Lost or Damaged Shipments
Zenoglasni is committed to ensuring your products arrive in perfect condition. If your order is lost or damaged during transit, please contact us within 7 days of receiving your order. We will assist in filing a claim with the carrier and arrange for a replacement or refund if necessary.
9. Shipping Delays
While we strive to ensure timely delivery, Zenoglasni is not responsible for shipping delays caused by third-party carriers, extreme weather conditions, or other factors beyond our control. If there are any significant delays, we will notify you promptly.
10. International Orders and Customs
For international shipments, please be aware that customs duties, taxes, and fees are the responsibility of the customer. These charges are determined by the destination country’s customs office. Zenoglasni cannot control or predict these charges, so we encourage you to check with your local customs authority for further details before placing an international order.